Return Policy
At Orion Works LLC, we are committed to providing you with a worry-free shopping experience. If you are not satisfied with your purchase of a table lamp, you can apply for a return according to the following policy.
Return Time
You can submit a return request within 30 days of receiving the product.
Opened Return Instructions (Important) Products can still be returned after being opened.
Even if the product has been used, it can be returned as long as it is not seriously damaged or does not affect resale.
If the product has obvious human-caused damage, missing parts, or has been excessively used, it may affect the refund processing.
Return Process
Please submit a return request via customer service email, providing order information and the reason for return.
After customer service approval, you will be provided with a return address and detailed return instructions.
Please return the product according to the instructions and keep the tracking number for future reference.
Return Address (Important Note)
Address: 1714 New Horizon Dr Trlr 109 New Iberia, LA 70560
Phone: 7746741677
Email: celina@orionworksllc
To ensure smooth return processing, the return address must be obtained from customer service.
Please do not return items without contacting customer support, as this may cause delays or prevent processing.
Refund Policy
We will process your refund as soon as possible after receiving and inspecting the returned item.
Refunds will be processed via the original payment method. The arrival time depends on your payment institution.
Shipping Costs
If the return is due to product quality issues or incorrect shipment, return shipping costs will be borne by Orion Works LLC.
If the return is due to personal reasons (such as dislike, unsuitability, etc.), the customer is responsible for the shipping costs.
If you have any questions or need assistance, please feel free to contact our customer service team.
Orion Works LLC is committed to providing you with a transparent and reliable service experience.
